Many companies that default may be experiencing credit control issues themselves. NPD have a keen understanding that in most situations it is imperative that your business maintains the relationship that you have developed with your customers. It is therefore essential to our approach that our first enquiry is to establish an understanding of their situation.
In many instances an organised and structured approach to the default payment is necessary to secure payment and this is often embraced by a client who may be expecting a more antagonistic attitude.
Our team’s experience and adaptability mean that the response that we recommend is always in accordance with the information and outlook of your client, and the direction you and your business want to take. It is our commitment, that throughout our dealings we keep you fully updated on progress and any strategies that we may pursue.
In the rare and unfortunate circumstances where more aggressive action is necessary we are proactive and act exceptionally swiftly. This can often be a convoluted process, so it is essential that you can rely on us to pursue the case for you through to the end, allowing you to focus on your other customers and the day to day running of your business.
Legal Action is always taken as a last resort, but if Court action is seen as the only way forward NPD has many years of experience in these matters which will allow any claim to be expedited swiftly and effectively. Whilst we work closely with Solicitors we will only involve them if we feel it is absolutely necessary. We will keep you advised at all times before incurring any costs, and will advise you as best as possible on all future potential costs.
Whist in the majority of cases NPD operate a “No recovery no fee “policy, there are certain instances where we would be unable to proceed on this basis. We will advise you immediately of any matter that could not be dealt with on this basis.