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  Frequently Asked Questions  
     
 
Why should I use a debt recovery service?

Professional debt recovery services such as NPD are specialists with in depth knowledge of the subject, saving you time and money trying to establish the best way to deal with your debtor.

What should I consider before taking action?

The effect that non-payment has on your business, particularly cash flow. This has to be balanced against the volume and value of work with any client

Won’t taking action spoil the relationship with my client?
The decision to take action against a non paying client can be difficult. Our experience shows that using a ‘third party’ such as NPD shows that you mean business. Our contact with your client is designed to leave your client to client relationship intact.

Who decides what action to take against a debtor?
Ultimately it is you, guided by NPD’s experienced professionals. There are a range of options which you may want to consider, but you are always in control.

How much will your debt recovery services cost me?
NPD operates a strict ‘No recovery no fee’ policy. Recovery is considered as cleared funds in your Bank account or in our Clients account.

What about your fees if you are successful?
Our fees are based on a sliding scale. However, if proper procedures are taken from day one, your client can be held legally responsible for all recovery costs.

How quickly can you act?
In most cases we look to make contact with your debtor on the day we are instructed.

What do I do next?
Follow the links above, Telephone 0208 665 6666 or Email info@npdandco.com

 
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